Privacy policy
Your Privacy Matters to Us 🔒
At BioniQ (operated by Barota Enterprises), trust is the foundation of everything we do. This policy explains, in plain language, how we collect, use, and protect your personal information when you visit shopbioniq.site or place an order with us.
📋 What Information We Collect
💡 How We Use Your Information
We use your data only to:
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Pack, dispatch, and deliver your orders
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Send order confirmations, shipping updates, and receipts
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Respond to support requests and process refunds or replacements
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Improve your shopping experience on our site
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Detect and prevent fraud or unauthorized transactions
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Show you relevant ads on Facebook/Instagram and Google
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Meet our legal, tax, and accounting obligations
Legal basis: We process your data based on contractual necessity (to fulfil your order), legitimate interests (fraud prevention, marketing), and your consent (where applicable).
📣 Advertising & Tracking Tools
We use industry-standard tools to measure performance and reach relevant customers:
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Meta Pixel (Facebook/Instagram) — tracks pages viewed, products browsed, and site actions to measure ad performance and enable retargeting
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Google Analytics / Google Ads — helps us understand traffic sources and ad performance
You're in control. Opt out of personalised ads anytime:
💳 Payments — Safe & Secure
All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never store your card or banking details on our servers. For Razorpay's data practices, see their Privacy Policy.
🤝 Who We Share Your Information With
All partners are contractually required to handle your data securely and only for the stated purpose. We never sell your personal information. Ever. 🚫
🍪 Cookies
We use cookies to remember your preferences and keep the site running smoothly. You can manage or disable cookies in your browser settings — though some features may not function fully without them.
🗂️ How Long We Keep Your Data
We retain your data only as long as necessary to:
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Fulfil and support your order
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Meet legal, tax, or accounting requirements (typically 7 years under Indian law)
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Resolve any disputes that may arise
After that, your data is securely deleted or anonymised.
✅ Your Rights Under DPDPA 2023
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete information
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Erase your data (subject to legal retention requirements)
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Withdraw consent at any time (without affecting prior processing)
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Nominate a person to exercise rights on your behalf
To exercise any of these rights, email us at support@shopbioniq.site. We will respond within 30 days.
🧑⚖️ Grievance Officer
In accordance with applicable Indian law, any complaints or concerns regarding the processing of your personal data may be directed to:
Grievance Officer: Mehakdeep Singh
Organisation: Barota Enterprises (BioniQ)
Email: support@shopbioniq.site
Phone: +91 97706 35201
Response time: Within 30 days of receipt
👶 Children's Privacy
Our store is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.
🔄 Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we'll update the date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
Last updated: June 2026
📬 Contact Us
📧 support@shopbioniq.site
📞 +91 97706 35201
🕐 Mon–Sat, 10 AM – 6 PM IST