Terms of service

Here's the rewritten Terms of Service — tightened, legally complete, and with all required Indian law additions:

Welcome to BioniQ! 👋
By visiting shopbioniq.site or placing an order with us, you agree to these Terms of Service. We've written them in plain language — no legal jargon, just clarity.

Last updated: June 2026

1. 🏢 About Us
Brand BioniQ
Operated by Barota Enterprises
Website shopbioniq.site
Support support@shopbioniq.site
Legal legal@shopbioniq.site
Phone +91 97706 35201
GSTIN 03FCAPK2010M1Z3

2. 🌐 Using Our Website
This website is provided for lawful personal shopping purposes only. By using it, you agree not to:

  • Submit false, fraudulent, or misleading information

  • Attempt to interfere with, hack, or disrupt the website or its systems

  • Use automated tools (bots, scrapers) to extract data without permission

  • Impersonate any person or entity

We reserve the right to cancel orders or suspend access if misuse is detected.

3. 📦 Product Information
We work hard to ensure accurate descriptions, images, pricing, and availability. Minor variations in colour or appearance may occur due to screen settings — this doesn't affect product quality.

Important: BioniqHeat Pro is a personal wellness and comfort device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. All benefit descriptions on our site reflect general comfort and relaxation use only.

4. 🛒 Placing an Order
Submitting an order constitutes an offer to purchase. We reserve the right to cancel or refuse any order due to:

  • Stock unavailability

  • Pricing or listing errors

  • Suspected fraud or policy violations

If your order is cancelled by us, you will receive a full refund immediately — no questions asked. You will be notified via email.

5. 💳 Pricing & Payments

  • All prices are in Indian Rupees (INR) and include applicable taxes

  • Payments are processed securely via Razorpay (prepaid orders only)

  • Cash on Delivery (COD) is not available

  • We never store your card or banking details on our servers

  • In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or receive a full refund

6. 🚚 Shipping & Delivery
We ship across India. Timelines and charges are detailed in our [Shipping Policy]. Delivery dates are estimates — while we always aim to deliver on time, delays caused by courier partners or logistics factors beyond our control do not constitute a breach of contract. Please ensure your delivery address and contact details are accurate at checkout; we cannot be held responsible for delays or non-delivery due to incorrect information.

7. 🔄 Returns & Refunds
All return, refund, and cancellation terms are governed by our [Refund Policy], which forms part of these Terms. Please read it before placing your order.

8. 🎨 Intellectual Property
All content on shopbioniq.site — including our logo, product images, descriptions, graphics, and page design — is owned by or licensed to Barota Enterprises. You may not copy, reproduce, redistribute, or use any content without our prior written consent. Unauthorised use may result in legal action.

9. 🔧 Third-Party Services
We use the following trusted partners to operate our store:

Partner Purpose
Shopify Inc. Store platform & hosting
Razorpay Payment processing
Meta (Facebook/Instagram) Advertising
Google LLC Analytics & advertising
Courier Partners Order delivery

Each partner operates under their own Terms and Privacy Policy. We are not responsible for their independent practices or any service disruptions on their end.

10. ⚖️ Limitation of Liability
To the maximum extent permitted by applicable Indian law, Barota Enterprises (BioniQ) shall not be liable for:

  • Indirect, incidental, or consequential losses arising from use of our website

  • Delays or disruptions caused by third-party courier or logistics services

  • Service interruptions by Shopify, Razorpay, or other third-party platforms

Nothing in this clause limits or excludes any rights you hold as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. ✅

11. 💚 Health & Safety
BioniqHeat Pro is designed for everyday comfort and relaxation only. It is not a medical device.

If you have any of the following conditions, consult your doctor before use:

  • Heart conditions or pacemaker

  • Diabetes or circulatory disorders

  • Skin sensitivity or nerve damage

  • Pregnancy

  • Any condition requiring medical supervision

Stop use immediately if you experience any discomfort, burning sensation, or adverse reaction. Your wellbeing is our priority.

12. 🏛️ Governing Law & Dispute Resolution
These Terms are governed by the laws of India, subject to the jurisdiction of competent courts in Punjab, India.

In the event of any dispute, we will first attempt resolution through good-faith discussion. If unresolved, disputes may be referred to mediation before any formal legal proceedings.

Your rights as a consumer under the Consumer Protection Act, 2019 — including the right to approach consumer forums — are not affected by this clause.

13. 🧑⚖️ Grievance Officer
In accordance with the Consumer Protection Act, 2019 and the IT Act, 2000 (as amended), we have designated a Grievance Officer to address concerns:

Grievance Officer: Mehakdeep Singh
Organisation: Barota Enterprises (BioniQ)
Email: legal@shopbioniq.site
Phone: +91 97706 35201
Resolution timeframe: We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt.

14. 🔄 Updates to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with an updated date. Continued use of our site after any update constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

15. 📞 Contact Us
📧 Support: support@shopbioniq.site
📧 Legal: legal@shopbioniq.site
📞 +91 97706 35201
🕐 Mon–Sat, 10 AM – 6 PM IST